TERMS & CONDITIONS


Last Updated: 21st September 2026

It’s important to us that you are completely clear from the outset the way in which we will deliver our services to you. If you are planning to join THE PLOTTING SHED (“the Membership”) then you must read these terms and conditions in full prior to purchasing.


Membership Terms: Key Details
The terms cannot be varied and in proceeding to purchase the Membership you will be deemed to have accepted these terms. The terms and conditions set out below apply to the services offered by This Social Cottage Limited. Please read them carefully as they affect your rights and liabilities under law and set out the terms under which This Social Cottage Limited (“we”, “our” or “us”) provide services to you, as purchaser of the membership. These terms are subject to any rights you have under consumer law to which we are bound and which cannot be waived by contract.


Membership Outline
The Plotting Shed is a membership platform for entrepreneurs who want to learn how to create engaging Instagram content . The membership is an ongoing commitment where you can get regular support and guidance.
The aim of the membership is to provide support, training and accountability to help experts, service providers and content creators post on Instagram consistently and confidently, without second-guessing whether their content will reach the right audience. The information focuses on Instagram content strategy and recognising the patterns that help content get picked up by the algorithm, and is not tailored to any other social media platform. It is not restricted to any single industry, and the strategies taught have been tested and applied successfully across a range of niches. The membership is designed for those who already have content ideas or frameworks in place but have not yet built the confidence or consistency to execute them , not for those looking for an extensive library of training videos to work through before they feel ready to post, and not for those seeking vague peer feedback rather than structured support. Should you need specific or bespoke support, please contact us to enquire about our one-to-one services.


Membership Specifics
There are four elements to the membership:
Hook Help support
Co-working Calls & What The Algorithm Loves Calls
A private Circle space with trainings and workshops
Support available through a fix-it form.
Live trainings
The live masterclasses will be led by Gemma Watts and Sarah Lee.. From time to time they may also be joined by expert coaches and consultants who are specialists in different areas of online businesses.
The calls will take place, either directly in the private Circle space or via Zoom (or another similar video conferencing platform) for approximately 1 hour. Unless there are unforeseen circumstances, the video calls will take place at the specified time in the call calendar.
During the live sessions, you will co-write your content live and implement the trainings in a camera off session. For the monthly calls or guest expert trainings, these will be more education focussed. All sessions have the opportunity for questions and answers at the end.

If you are unable to make a call beforehand, you will be able to pre-submit your question. All calls will be recorded and available to watch afterwards.
The information and guidance shared will be based on Gemma’s years of experience in social media support.
Question & Answer Sessions
Each week you will get the chance to ask questions about your content and get tailored bespoke support. All of the Q&As will be delivered in a weekly thread.. This will provide you with the opportunity to ask questions and discuss your own circumstances and get support. You are also able to access support inside the Hook Helper, to ask for help writing a hook, or also through a fix it form, to ask more widely about your content strategy.
Self-Study
In addition to the group masterclasses and q&a’s there will be materials provided for self-study. There are training materials readily available from the point of joining. These are periodically updated as fits the needs of the membership and clients. For best results you should work through the workbooks and audio or video material in your own time. Failure to complete the self-study materials may limit your ability to learn from the tips and guidance shared in the live sessions.
Behaviour
It is requested that at all times your behaviour towards others is polite and respectful. We will not be held responsible for the behaviour or actions of any other members. Should your behaviour be deemed offensive or inappropriate we reserve the right to remove you from the membership with immediate effect.


Disclaimers
The aim of the membership is to provide you with the tools and understanding to attract clients and to grow and scale your social media presence. As a business owner or content creator, your business is individual and personal to you and whilst the strategies and techniques which we will provide are tested, it is not intended that you will watch a video or read a workbook and that you will instantly grow Instagram followers overnight.
We make no guarantees or claims as to the success of any member. Each individual is unique and their business and processes are unique to them. The aim is that by working through the training and resources and taking advantage of all of the elements which the membership has to offer you will have new information, strategies and techniques to grow your Instagram presence.
All information provided will be general information and guidance and will not be bespoke advice. We are not responsible for any action or inaction which you take as a result of the information within the membership. We are not responsible for any loss of opportunity or any investments which you make.
No content in this membership should be construed as medical advice, whether mental or physical. If you believe that you require medical attention you should seek assistance from a medical professional immediately.
We ask that all members in the membership respect the rights of others in respect of their behaviour and privacy. We will not be responsible for the action of any members including for any disclosures made by any members based on information which has been shared within the membership.
Contact and Schedule
It is the intention that the membership will run continuously and that any training material, live Q&As and live masterclass sessions will be provided as set out above. Should an unforeseen reason arise which cause a session(s) to be postponed they will be re-arranged as soon as possible.
Throughout the membership we will be available by email Monday to Thursday, between 9am and 4pm via help@thissocialcottage.com and will respond as soon as possible and within 48 hours during the hours stated.
If you have a technical query relating to accessing the membership please include “Tech” in the subject line of your email correspondence.
You may see us post on social media outside of our core hours. Not all of these posts are live and some will be pre-scheduled. We are passionate about supporting everyone in the membership and where we can we may respond to you out of hours but we make no guarantees that this will always be possible.


Payment Terms
The cost of the membership is set at the time you subscribe.
Annual membership is available, either paid in full upon joining or with a two-part payment option.
Quarterly membership is for a period of 3 months at a time. On subscription you will agree to quarterly payments via Stripe which will be taken each quarter on the same day each month.
The membership subscription is fixed, either for 12 months or for a rolling 3 month period. The 3 month option will auto-renew unless you actively opt out.
If you leave and re-join at a later date, you will lose the membership rate on which you are currently subscribed and whilst we would be happy to welcome you back, the membership fees may have increased.
Privacy and Confidentiality
Your privacy and protection of your personal data is important to us. Your personal data is protected as set out in our privacy policy which can be found THISSOCIALCOTTAGE.COM/POLICY
We utilise Flodesk to manage our communications with you.
During the course of the membership you may have access to confidential information, in particular the personal affairs of others on the course. In accepting these terms, you agree that you will not use or disclose to any person, organisation or company, and shall use your best endeavours to prevent the publication of, any confidential information relating to any other member.
You accept that any unauthorised disclosure of personal or confidential information belonging to another may amount to immediate dismissal from the membership. Should you decide to leave the Membership then you remain bound by the confidentiality and privacy obligations.
Refunds and Cancellation
It is our aim that you will be completely happy with the Membership and find educational content, learning opportunities and form friendships. However, we appreciate that there may come a time when you wish to leave the Membership.
Membership grants you immediate and full access to all training material, community groups and content upon subscription. By subscribing, you expressly request that we begin providing this digital content and access with immediate effect, and you acknowledge that, in doing so, you agree to waive your right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Once your subscription has commenced and you have accessed the membership area, no refund will be provided.
Should you wish to cancel your membership you before your next billing period, you can do so from your invoice by clicking ‘update billing’ or emailing help@thissocialcottage.com
We reserve all rights to cancel the programme for any reason without prior notice. In such circumstances a refund will be provided for the remainder of that month as applicable.

Payment Plans
If you have selected a payment plan option, you understand and agree that all payments are to be made on time. If there is delay in payment, we reserve the right to bill you a late fee of 3% each week, based on the remaining balance due under the payment plan. Payment plans are provided for your convenience and are not to be construed as a subscription service. You understand that regardless of any attempt to request a refund or terminate your purchase after accessing the product(s), you remain responsible for any remaining payments in the payment plan.

Payment plans are instalments, not a subscription. When you choose a payment plan, you are purchasing the Program on an instalment basis. It is not a subscription arrangement, and the full Fee remains payable in all circumstances, even if you decide you no longer wish to participate.

Late payments
If an instalment payment is overdue by more than 7 days, we may pause your access to Program materials, calls, and community spaces until all overdue amounts are paid and your account is brought up to date.
If payment remains overdue, we may:
a) stop providing the Program and any related services to you until all overdue sums are paid; and/or
b) restrict your access to the platform(s) used to deliver the Program until overdue sums are paid.
If you are on a payment plan and your payment method fails repeatedly, we reserve the right that after 3 failed payment attempts (or equivalent repeated failures), we may:
a) cancel the payment plan,
b) remove access to the Program, and
c) require the full outstanding balance to become immediately due and payable


Intellectual Property
During your time as a member you will be provided with course materials. At all times the intellectual property rights and copyrights connected with those materials remain with us. You have the right to use the materials as learning tools but you are not permitted to duplicate or provide copies to third parties. We retain and reserve all of our copyrights.


Complaints
If you have a complaint about the programme this should be made to made in writing to help@thissocialcottage.com


Frequently Asked Questions
What happens if I can’t make a live session?
As far as possible, the live sessions will be recorded. The link to watch will be sent to you within 48 hours following the end of a live session. From time to time technology may fail and the recording may be unavailable or of poor visual or sound quality but we do aim to record all live sessions.
What if I need additional support?
Additional support can be offered to each member in the form of 1:1 support or guidance. We are happy to support you as required, please contact us directly, additional charges will apply.
What if I am ill during the membership?
If you are ill or unable to attend a live session for any reason you will be able to watch the recording of that session. If you are ill for an extended period please let us know and we will support you wherever we can.
Is the membership suitable for all businesses and those at all stages of business?
The membership is best suited to those who have an Instagram presence and have some knowledge and understanding of the platform.


General

We intend to rely on the written terms set out in these terms and conditions for the services that we provide to you in delivery of the membership. These written terms shall constitute the entire agreement between us.
Should there be any conflict between these terms and any membership hosting platform or payment gateway, these terms shall prevail.
We may update these terms and conditions from time to time for legal or regulatory reasons or to allow the proper operation of your service. Any changes will be notified to you as soon as possible.
If any provision or part-provision of these terms and conditions is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any such modification or deletion shall not affect the validity and enforceability of the rest of these terms and conditions.
These Terms are governed by the laws of England & Wales. The Courts of England & Wales have exclusive jurisdiction over any matter and proceedings arising out of the Membership.